Shipping policy

We currently ship within the United States only.

Delivery Timeframes & Delays

We ask that customers allow at least 14 business days for their package to arrive before reaching out for a replacement. If there are known regional delays due to weather, holidays, or other unforeseen circumstances, we may require additional time before issuing a replacement.

During peak seasons (e.g., holidays), shipping delays are common. USPS often posts updates on their website regarding service disruptions, and we strive to communicate this information when available.

Insurance & Replacement Policies

  • Shipping estimates are not guarantees (except for Priority Express). Ground Advantage and Priority Mail may vary based on USPS delays.
  • If your package is lost, we require you to wait at least 14 business days before filing a claim.
  • Replacements are issued as store credit. If your claim is approved, you will receive a gift card to place a new order at your convenience.
  • If a replacement package is issued and the original package arrives, we require it to be returned. We will provide a prepaid return label.
  • Breeder promotions or NASC promotional items may not be available for reshipped orders.

"Delivered" Packages & Missing Mail

If USPS tracking indicates that your package was delivered, we must assume it was. We cannot replace packages marked as delivered unless USPS confirms an error.

If this happens, please contact your local USPS office first. They can geolocate the package and provide official documentation stating whether it was misplaced, lost, or delivered to the wrong address. This paperwork is required to obtain a replacement.

Filing a Delivery Insurance Claim

  • Claims must be submitted within 60 days of the expected delivery date.
  • USPS periodically recycles tracking numbers, so please contact us promptly while tracking history is still available.
  • If your claim is approved, you will receive store credit in the form of a gift card to place a new order.

To submit a claim, contact us directly via the "Contact" page.